Visa Manager | Makati

Location: Makati City
Work Set up: Full-time, On-site
Work Schedule: Monday - Friday, Day Shift

Why Join Us?

• Stability & Reward: Competitive base salary with guaranteed 14th and 15th-month bonuses.
• Leadership Scale: Manage and mentor a robust team of 18 professionals, including Supervisors and Assistant Managers.

Job Description

The Visa Manager will lead our Visa and Documentation Department, overseeing the end-to-end processing of complex visa applications. You will be responsible for maintaining our high approval success rates, managing a team of specialists, and ensuring absolute compliance with international embassy regulations and data privacy laws.

Key Responsibilities

• Operational Leadership: Oversee the daily operations of the visa department, ensuring all applications for Corporate, Marine, FIT, and VIP clients are processed accurately and within strict deadlines.
• Strategic Compliance: Monitor global visa policy changes (e.g., E-visa updates, Schengen code revisions) and proactively update internal SOPs and client advisory notices.
• Team Management: Mentor, train, and conduct performance appraisals for Team Leaders and Visa Specialists. Foster a culture of extreme attention to detail and customer-centricity.
• Stakeholder Relations: Build and maintain professional relationships with embassies, consulates, and third-party providers (VFS, BLS, etc.).
• Quality Assurance: Conduct final audits of high-value or sensitive applications. Manage the department’s "Notice of Refusal" analysis to continuously improve approval ratings.
• Client Consultation: Handle high-level escalations and provide expert consultation for VIP and C-suite corporate clients regarding complex documentation requirements.
• Data Security: Ensure the department strictly adheres to the Philippine Data Privacy Act when handling sensitive personal documents.

Qualifications

• Education: Bachelor’s degree in Tourism, Business Management, International Relations, or a related field.
• Experience: Minimum of 5–8 years of experience in visa processing, with at least 3 years in a managerial or supervisory role within a reputable travel agency or corporate travel environment.
• Technical Expertise: Comprehensive knowledge of the documentation requirements for major global regions (Schengen, North America, UK, ANZ). Familiarity with Marine/Seaman visa requirements is a significant advantage.
• Skills: * Exceptional leadership and conflict-resolution skills.
  • Strong negotiation and stakeholder management abilities.
  • Proficiency in report generation and performance metric analysis.