Operations Manager

Operations Manager (Travel Operations)

Location: Makati

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The Operations Manager is responsible for overseeing day-to-day travel operations, ensuring smooth execution of bookings, reservations, and ticketing services. The role focuses on operational efficiency, client satisfaction, and strong coordination with airlines and partners, while leading a team and managing high-level client requirements including VIP bookings.

Key Responsibilities

• Oversee daily travel operations including reservations, ticketing, and booking management

• Handle complex and VIP travel arrangements including high-priority and executive bookings

• Build and maintain strong relationships with airlines and travel partners

• Lead and manage operations teams to ensure service excellence and efficiency

• Monitor operational performance, service levels, and key metrics

• Resolve escalations, operational issues, and client concerns

• Implement process improvements to enhance efficiency and service quality

• Coordinate with internal teams to ensure seamless service delivery

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business, or related field

• Strong experience in travel agency operations, ticketing, and reservations

• Knowledge of booking systems such as Amadeus, Sabre, or similar tools

• Proven leadership and people management experience

• Strong stakeholder management and coordination skills

• Experience handling VIP or corporate travel accounts is an advantage