People and Culture Operations Senior Manager

Responsibilities:

• Manage the end-to-end employee lifecycle, from onboarding to offboarding
• Act as the primary HR point of contact for inquiries, escalations, and issue resolution
• Provide advisory support to business leaders on employee relations and HR matters
• Oversee payroll, benefits administration, absence management, and HR operations
• Ensure compliance with labor laws, regulations, and internal policies
• Maintain accurate employee records and HR system integrity
• Drive operational excellence and efficient HR service delivery
• Support the implementation of people strategies and HR initiatives
• Analyze employee feedback to improve engagement and overall employee experience
• Foster an inclusive and positive workplace culture
• Collaborate cross-functionally to resolve complex HR and business issues
• Coach and guide team members while supporting high-performing teams
• Uphold organizational standards, code of conduct, and professional guidelines

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Approximately 10 years of HR experience, including around 3 years in a leadership role
• Strong English communication skills (written and verbal)
• Experience using HR case management systems
• Strong knowledge of labor laws and HR compliance requirements
• Proven ability to handle complex employee relations cases and inquiries
• Strong stakeholder management and advisory skills
• Experience working in multi-location or global environments (preferred)
• Familiarity with AI and digital tools in HR operations (preferred)
• Strong problem-solving, decision-making, and systems thinking skills
• Proven ability to coach, lead teams, and manage ambiguity
• Continuous improvement mindset with strong adaptability