Senior Manager - Process Excellence & Business Transformation

Office location: Talamban, Cebu

Work Setup: Full onsite

Schedule: Monday to Friday, Dayshift (Compressed Work)

Role Overview

The Head of Business Process & Transformation will lead company-wide process improvement and transformation projects, focusing on upgrading, redesigning, and streamlining existing business processes across multiple departments. The role will drive project execution, operational excellence, process governance, and continuous improvement, working closely with executive leadership to ensure that process enhancements are effectively implemented, measurable, and aligned with business objectives.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Management Engineering, Information Systems, Quality Management, or a related field.
• At least 10 years of progressive experience in business process management, business transformation, process improvement, operational excellence, or related functions.
• With 5+ years of experience in a managerial or senior leadership role.
• Proven experience leading end-to-end, company-wide process improvement and transformation projects involving multiple departments and business functions.
• Strong background in project management, process redesign, workflow optimization, and continuous improvement, with the ability to lead initiatives from assessment and planning through implementation and evaluation.
• Experience working directly with executive leadership, senior management, or top-level decision-makers to align transformation initiatives with business priorities.
• Training or certifications in Lean Six Sigma, Kaizen, ISO, Quality Management Systems (QMS), and Project Management are highly preferred.
• Experience in manufacturing, retail, distribution, automotive, or similar industries is preferred, particularly in organizations with multiple branches, sites, or operational locations.
• Strong analytical, problem-solving, project leadership, and stakeholder management skills, with the ability to drive cross-functional collaboration and ensure the successful adoption of process changes.

Key Responsibilities

• Lead company-wide business process improvement and transformation projects, serving as the project lead for the assessment, redesign, upgrading, and implementation of existing processes across multiple departments.
• Review current business workflows, identify operational gaps and inefficiencies, and develop practical solutions to improve productivity, quality, cost efficiency, and customer experience.
• Apply process excellence methodologies, including Value Stream Mapping (VSM), Lean, Lean Six Sigma, Kaizen, and structured root-cause analysis, to drive continuous improvement.
• Manage end-to-end transformation projects, including project planning, scope definition, resource coordination, stakeholder alignment, implementation monitoring, risk management, and benefits realization.
• Drive cross-functional execution of process improvement initiatives involving Operations, Sales, Finance, Credit and Collection, Supply Chain, Human Resources, Information Technology, and other business units.
• Identify opportunities for process automation, digitalization, workflow enhancements, and IT-enabled business solutions to simplify operations and eliminate non-value-adding activities.
• Work directly with executive leadership and senior management to present findings, recommend improvements, secure alignment, and monitor the progress and business impact of transformation initiatives.
• Establish and strengthen process governance frameworks, including process ownership, policies, standard operating procedures (SOPs), documentation standards, and process compliance requirements.
• Lead or oversee ISO-related initiatives, Quality Management System (QMS) implementation, quality assurance, and process standardization across business units and operating sites.
• Develop and monitor process performance metrics and dashboards to measure efficiency, productivity, quality, compliance, and the effectiveness of implemented improvements.
• Conduct or coordinate process assessments across Head Office and multiple branches or operating sites, ensuring that identified issues are addressed and corrective actions are sustained.
• Lead and develop the Business Solutions Transformation and Business Process & Governance teams, establishing performance expectations, technical competencies, and capability-building initiatives to support long-term organizational improvement.