Customer Service Representative (US Healthcare Account) | Cavite

Job Description
We are urgently looking for Customer Service Representatives to join our US Healthcare Account in Cavite. Successful candidates will provide professional customer support, assist with healthcare-related inquiries, and ensure a positive customer experience.This opportunity is open to qualified applicants with backgrounds in customer service, BPO, healthcare, or hospitality.

Key Responsibilities

• Handle customer inquiries related to healthcare services and benefits.
• Assist customers with questions, concerns, and account-related requests.
• Deliver accurate information and effective solutions.
• Maintain professionalism and excellent customer service throughout every interaction.
• Document customer interactions accurately.
• Comply with established company policies, quality standards, and performance expectations.

Qualifications

• College graduates are welcome to apply, even without prior BPO experience.
• Senior High School graduates and college undergraduates must meet the applicable experience requirements.
• High School graduates must have at least 6 months of international voice call center experience.
• Good to excellent verbal communication skills.

Experience Requirements (at least one of the following):

• Minimum 3 months of BPO healthcare voice experience.
• Minimum 6 months of BPO call center experience.
• Minimum 6 months of hospitality industry experience.
• No BPO experience required for college graduates.