Completions Specialist

Location: BGC, Taguig

Shift pattern: Mid-shift – 4pm MNL to 1am MNL

Working Model: Hybrid, 3 days in the office and 2 days working from home.

Working in our dynamic, successful Completions team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that it's our people who are our main competitive advantage – the 'thing' that sets us apart from our competitors.

Our passion is to 'Help People Succeed'. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

We operate a hybrid working model, with a split of days being in the office and days being worked at home. Pepper Money has three offices across the UK and one office in Manila, where this role will be based.

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What you will be doing

• Meet agreed SLA's and KPI's for the post offer element of mortgage applications, assessing all relevant supporting documentation
• Meet and manage broker / packager / internal sales expectations effectively
• Ensure that any outstanding conditions of the mortgage offer are collected and met
• Check and process certificates of title within specified process procedures and criteria
• Ensure all decisions are made within regulatory standards, aligned with business needs and deliver to the lending risk strategy
• Build rapport with Brokers, valuers, solicitors and internal teams to ensure best outcomes are achieved
• Deal with solicitor queries effectively, referring to experts where necessary to ensure risk is assessed properly and lending decisions remain within lending guidelines and has appropriate sign-offs
• Prepare cases for funds release
• Manage and maintain the solicitor panel

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​What we are looking for

• Strong customer service background with a passion for delivering excellent service.
• Previous administrative experience within a financial services, banking, mortgage, or similar regulated environment.
• Experience handling customer interactions over the phone and confidence managing inbound and outbound calls as part of day-to-day responsibilities.
• International banking, financial services, or related experience would be advantageous.
• Strong verbal and written communication skills, with the ability to build rapport and provide a positive customer experience.
• Demonstrates a proactive, hardworking, and flexible approach, with the ability to work independently and collaboratively as part of a team.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong attention to detail, organisational skills, and the ability to manage multiple tasks effectively.
• Proactivity, flexibility, initiative, and a strong work ethic.

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​Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support

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​In return for your commitment, you'll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we'd love to hear from you.

​We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.