EUC Engineer Team Lead

Location: BGC, Taguig

Shift pattern: Mid-shift – 4pm MNL to 1am MNL

Working Model: Hybrid, 3 days in the office and 2 days working from home.

Working in our dynamic, successful EUC Engineering here has never been a better time to join Pepper Money, a specialist mortgage lenderbacked by a global financial institution offering first and second charge loans.

We really do believe that its our people who are our main competitive advantage – the thing that sets us apart from our competitors.

Our passion is to Help People Succeed. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

We operate a hybrid working model, with a split of days being in the office and days being worked at home. Pepper Money has three offices across the UK and one office in Manila, where this role will be based.

What you will be doing

As an EUC Engineer Team Lead, you will be supporting, leading and managing an EUC Engineering team to provide high-quality technical support to end users across the business, ensuring that hardware, software, and workplace technologies are running efficiently.

You will be helping troubleshoot issues, support IT projects, and deliver excellent customer service in line with our SLA, but more importantly help to develop and lead the EUC Engineers to do the same. You will be supporting the Director of IT Ops and CIO to deliver the business

What we are looking for

We are looking for an experienced Service desk Engineer or Analyst that wants to make the transition to make the transition to a Lead Role, and take on the responsibility of a team.

Youll guide and support a small but impactful EUC Team who will report directly into you for workload supervision, ensuring they grow, develop and deliver highquality outputs. Youll also drive continuous improvement across our cyber capabilities and maintain a strong security posture across the business.

In addition, we expect a positive attitude to service delivery take pride in providing service to the wider business.

Essential Skills & Experience

• Significant recent experience in an EUC, IT Support, or Service Desk role.

• Experience supporting a hybrid or remote workforce.

• Knowledge of ITIL processes and working in an ITSM framework.

• Familiarity with regulated industries (finance, banking, insurance) is a plus.

Key Responsibilities

• Provide first and second-line technical support to end users via phone, email, and remote tools.

• Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals.

• Support the setup, configuration, and deployment of hardware using tools such asIntuneandAutopilot.

• Manage and maintain end-user applications including Microsoft 365, Teams, and SharePoint.

• Handle incidents and service requests inManageEngine ServiceDesk Plusor similar ITSM tools.

• Perform software installations, updates, and patching in line with security and compliance requirements.

• Support video conferencing, meeting room technology, and collaboration tools.

• Maintain asset records and ensure equipment is tracked and compliant with IT policies.

• Assist with onboarding and offboarding processes for employees.

• Document solutions, processes, and troubleshooting guides for the IT knowledge base.

Some of the benefits we provide are:

• Competitive salaries and bonus schemes

• Hybrid home/office working arrangements

• Regular training and opportunities to learn and grow

• Holiday leave plus bank holidays

• Medical insurance cover

• Life insurance

• Health and wellbeing support

In return for your commitment, youll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then wed love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.