Assistant Branch Manager

Job Title : Assistant Branch Manager (ABM)

Reporting Line : Senior Branch Manager

Role Overview:

The Assistant Branch Manager is responsible on the over business results, sales budget, operational excellence as well as continued sales growth for the assigned branch. The Assistant Branch Manager is also required to support the whole team on operational scope and foster a positive environment according to Porcelains operational standards.

Responsibilities & Duties:

Leading the activities and performance of the branch(s) assigned

Ensure the success of business results and sales budget by supporting all business plans from the Branch Manager

Monitor and ensure ratings for Daily Client Satisfaction Survey (DCSS) and Net Promoter Score (NPS) meets KPI

Lead the planning of rosters and other sales reports

Support the execution of all marketing and tactical promotion mechanics

Support and coordinate with marketing on lead generation.

Manage customers package plans by working closely with Client Relations and Customer Success team

Support the Branch Manager in coaching the sales teams on Porcelain selling methods and tools

Resolve, track, and monitor customer feedback and complains

Maintaining the store standard through monthly store audit, identifying, and solving areas of improvement.

Lead and responsible for store audit and inventory checks

Tracking of therapist's monthly target and developing sales team through motivation, counselling, and meeting to the standard of Porcelain Treatments and Product knowledge

Recognising employee achievements and encouraging excellence in the work environment

Coordinate trainings when there is new product and treatment offerings

Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback

Job Requirements:

Minimum 4 years of experience in Beauty/Spa industry and experience managing a team

Digitally proficient and MS Office Application (Words, Excel & PowerPoint)

Strong communication and interpersonal skills

High-level of initiative and service orientation

Team player with positive attitude and pleasant disposition

About Porcelain:

Porcelain is a cult-premium skincare brand from Singapore founded by veteran aesthetician, Jenny and her daughter, Pauline with the vision to marry craftsmanship and technology to create the future of skincare. Guided by its key philosophy of achieving healthy skin from within, Porcelain Spa and Porcelain Skincare (its product range) has won more than 80 awards since its inception in 2009.

Porcelain has been featured on Forbes, BBC, and the Louis Vuitton City Guide and won Best Beauty Spa in Asia (WLSA) for 8 consecutive years. An industry trailblazer, they own and operate three upscale spas including Singapores first smart-spa x wellness café concept store at Paragon Orchard.

A digital pioneer, they are highly tech-enabled. One product is a proprietary mobile app that tracks a clients skincare journey and offers personalized prescriptions. Through their uncompromising standards in products and service, Porcelain aims to be a lifelong beauty partner that journeys with every individual through the evolution of their skin.

Brand Vision:

Porcelain aims to be aglobal skincare companyby being yourtrusted lifelong beauty partner, helping you feelconfident in your own skin.

Brand Mission:

More than an established skincare brand with deep technical expertise, Porcelain will always be a PEOPLE-first company. We are enabled by technology to consistently deliver excellent products and services. Beyond that, we aim to better live by building deeper relationships with our stakeholders while being highly conscious of the impact and value we create in the world. #DoWellDoGood

*Job Descriptions may change from time to time depending on business requirements and environmental changes. The management decision will be final.