Customer Success Representative

Who We Are:

Porter Logistics is a premier provider of integrated supply chain solutions, serving some of the world's most renowned companies. Founded in Atlanta eight years ago, we have grown from a small team of two in a 10,000 square foot facility to a robust team of 50 operating across three warehouses totaling 750,000 square feet. Our exceptional team's dedication and client-centric approach are the driving forces behind our impressive expansion. We are always on the lookout for motivated, client-obsessed individuals eager to join a dynamic environment that offers significant opportunities for growth.

The Role:

As a Customer Success Representative, you will play a critical role in our team's success by serving as a liaison between our clients and the warehouse team. You can expect to participate in the coordination key of warehouse operations, including inputting client orders into our WMS, creating pick lists and order packets, closing out completed orders, and billing our clients. You will also work closely with our clients to resolve order and inventory issues.

This is a full-time hourly position that requires daily onsite presence at our office. The pay range for this position is $19.00 - $22.00 / hour.

Day-to-Day Responsibilities:

• Process daily orders from clients and input appropriate data into our WMS
• Generate pick lists and order packets for the warehouse team
• Close out completed orders and bill shipments to the appropriate clients
• Recognize and resolve documentation errors
• Process over, short and damaged freight and related documentation for customer resolution

Skills Needed to be Successful as a CSR:

• Outstanding communication skills, with the ability to effectively communicate with clients and internal teams
• Proven ability to multitask and prioritize workload in a fast-paced environment
• Hyper-attention to detail
• Previous experience working in a WMS system is highly preferred
• Previous experience working in logistics or supply chain is highly preferred
• Experience with Microsoft Office suite
• Excellent verbal and written communication skill
• Previous experience in a customer service role

The Interview Process:

We are committed to being thorough and efficient in all of our processes, including our interview experience. All of our positions will have a brief screening call between you and our HR department. Assuming that call goes well, we will invite you to an onsite interview to meet with the team. If it's a fit for all, we will extend you an offer as soon as possible.

Diversity at Porter Logistics

At Porter Logistics, we are committed to creating a diverse and inclusive workplace. We believe that a variety of perspectives enriches our team and drives innovation. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable law. We encourage all qualified individuals to apply and join us in our mission to provide top-tier supply chain solutions.