Customer Service Agent

Responsibilities

• Manage daily after-sales operations to ensure smooth service and good customer experience
• Handle after-sales processes such as returns, repairs, technical support, and call center service
• Monitor and resolve customer complaints and inquiries in a timely manner
• Analyze customer feedback, return and repair data to improve service quality
• Train, guide, and support the customer service team to follow service standards
• Work with internal teams (brands, IT, headquarters) to improve online after-sales services
• Control after-sales costs and manage the service budget efficiently
• Maintain good communication with customers to build long-term relationships

Requirements

• Bachelor' s degree or higher in Business Administration, Marketing, Management, or a related field (preferred).
• Ability to communicate effectively in Chinese or English.
• At least 3 years of experience in after-sales service or operator-related roles, with proven team management experience.
• Strong service mindset with excellent problem-solving skills.
• Good analytical skills, with the ability to use data to support decision-making and continuous improvement.
• Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.
• Good coordination and management skills, with the ability to handle complex issues and work well under urgent or high-pressure situations.