Job Openings Ownership Process Head (Open with Expat)

About the job Ownership Process Head (Open with Expat)

We are working on behalf international Automotive E-Commerce Company and now are looking for Ownership Process Head in Philippines and open with Expatriate or local candidate. This role will handle Ownership Transfer Process of Automotive: deals with agents and dealers.

Key Responsibilities

  • Managing & leading the transfer process & team for Philippines
  • Develops strong network of LTO (Land Transportation Office) vendors in Philippines
  • Engage with Internal & external stakeholders to improve quality of service on Cost & Turn around Time
  • Regular data analysis and performance reporting to the management
  • Managing the Operational risk & process efficiency
  • Coordination with other departments for resolving the complicated cases and also to ensure smooth functioning the business.
  • Expanding business operations in new cities
  • Manage team productivity
  • Internal stakeholders: Sales Team/Internal OPs Team/Finance Team
  • External Stakeholders: LTO Offices/LTO Vendors

KPIs

  • Ownership transfer closure across buckets
  • Cost per LTO transfer
  • Team member productivity across geographies

Required Competencies

  • Strong knowledge of operations and managing the operational risks
  • Strong knowledge of process improvement
  • Strong data analysis and performance reporting skills