Contact Centre Agent - 6 months contract

Key Responsibilities:

• Willing to work in 24-hour shifting

• Respond promptly to customer inquiries via phone, email, chat, or in person.

• Provide accurate information about products, services, policies, and promotions.

• Handle and resolve customer complaints efficiently and professionally.

• Maintain a high level of product/service knowledge to address customer needs effectively.

• Process orders, forms, applications, and requests as needed.

• Document all customer interactions and feedback in the CRM system.

• Collaborate with internal departments to resolve complex issues and ensure customer satisfaction.