Technical Support & Oracle SCM Support - 12 Months

Educational Qualifications

· Bachelors degree in:

o Information Systems

o Business Administration

o or a related discipline

· Mandatory Oracle Supply Chain Management (SCM) Certification

Experience

· Minimum 5 years of experience in:

o HelpDesk and technical support services

o System training delivery

o User support within government or enterprise environments

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Technical Skills

· Strong knowledge of Oracle systems, including:

o Oracle iSupplier

o Oracle iProcurement

o Oracle Purchasing

o Oracle Supplier Lifecycle Management

o Oracle Sourcing

o Oracle Inventory

· Proficiency in Microsoft Office applications and Adobe Acrobat Pro.

· Hands-on experience with ticketing and incident management systems.

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Behavioral and Language Skills

· Strong communication and customer engagement skills.

· Ability to explain and train users in a clear, structured, and professional manner.

· Full proficiency in Arabic and English, both written and spoken.

· Ability to work under pressure and manage multiple priorities effectively.