Job Openings
Senior Technical Specialist (Automotive)
About the job Senior Technical Specialist (Automotive)
- Bachelor's degree
- minimum 5 years in Automotive field
- Technical diagnosis & troubleshooting
- Training capability
- Age: Maximum 45 years old
- Conduct problem root cause analysis and write field technical report, service Kaizen report for TMC and internal technical report for internal issue
- Report and escalate to TMC and TMC-Bro for issues that cannot be fixed following Toyota standard service information
- Carry out troubleshooting and repairs for the cases that are needed high-tech diagnosing procedure both FIR and Non-FIR cases and with difficulty repairing
- Conduct on site investigation and assessment, and write incident report for the cases like Fire hazards, air bag deployed and non-deployment, unintended acceleration of the vehicle, and special cases that needs Genbchi Genbutsu
- Conduct team development meeting (Quarterly) to all the foreman and all quality testers to update them about new car features, new Toyota campaigns and service silent campaigns
- Provides timely assistance to the main workshop supervisor, service advisors and foreman, Quality testers individually or in groups, in the form of guidance, actual written specifications, demonstrations, presentations.
- Respond to all technical inquiries from all the branches by phone and if necessary, go to the place and provide technical assistance
- Provides technical support to customers for all technical related inquiries
- Maintain a relationship with reception and workshop personnel and provide regular informal feedback on current technical issues
- Conduct technical training to team members and customers when required
- Assists as directed to carry out the goals and responsibilities of the department regarding technical concerns
- Attends TMC certification training for enhancement of technical skills