IT Help Desk - 1 year contract

Job Description:

• Monitor, maintain, and troubleshoot network infrastructure (LAN, WAN, Wi-Fi, firewalls, switches, routers).
• Install, configure, and support servers, operating systems, and system software (e.g., Windows, Linux).
• Perform system backups, updates, and patch management to ensure security and performance.
• Manage user accounts, permissions, and access rights (Active Directory, Microsoft 365, etc.).
• Respond to and resolve system and network-related incidents and service requests.
• Ensure system and network uptime, performance, and reliability.
• Implement and enforce IT security policies and procedures.
• Maintain documentation for network configurations, system changes, and standard operating procedures.
• Collaborate with vendors and service providers for troubleshooting and upgrades.
• Provide technical support and guidance to internal users as needed.