Specialist - Process Excellence & Digitization

JOB DESCRIPTION
Key Roles & Responsibilities Be the bridge between Process, People and Technology to drive positive change, enhance efficiency, and contribute to the overall success of various projects/Initiatives

ERP Transformation Project: Pre-Deployment Phase:
Prototype Creation: Participate in the SME workshops by workstream ( Approx. 5/6 different workstream with simultaneous engagement) to drive the discussion along with Functional consultants (vendors) for requirement gathering, To-Be business process design, SDD creation, business sign-off etc.
Business Rule Creation: Capture, validate and sign-off for all the business rules across (inter/intra) all the business units required for functional configuration in the system
Workflow & DOA Validation: Create, recreate, validate and sign-off for all the process flows and DOAs for workflow and approval flow setup in the system
Prototype Testing: o Create all the potential scenario across all the business units for potential test cases o Carryout testing activities in the Test Environment alongside with users to identify potential issues, bugs, changes etc. and work with the Functional/Technical Consultants (vendor) to fix the issues, identify potential CRs before Production deployment.
User Training: Validate training material - ensure all the scope is covered as per BRS, co-ordinate with training team to ensure 100% end user participation, ensure all the user inquiry are addressed, create FAQs etc. for maximum system adoption
Go-Live Support: work as POC for business units, support the roll-out plan as required, track down all the issues till closer for effective roll-out

ERP Implement Project: Post Deployment Phase (Run Support):
Hypercare Support: Track, monitor and manage all the issues (Issue log) during Hyper Care period till resolution and closer
User Manual: Create DTPs (Desktop Procedure)/SOPs/workflows as per New process for end users ready reference material
Adoption & Change Management: o Drive user adoption by conducting roadshows, Gov. calls, repots etc. to ensure maximum system utilization o Identify, manage and implement potential CRs post application deployments bugs, new business case, change in workflow, DOA etc.

Process Excellence, Automation, Insights & Intelligent:
Use Lean/six sigma methodology to Identify inefficiencies, bottlenecks, and areas for enhancement within existing processes - VSM, standardization, Service Model Concept (SLA/KPI/BOI based model), performance benchmarking etc.
Conduct Entitlement Study to identify potential automation opportunities, create business cases, As-Is vs. To-Be model, engage with relevant vendor/Application team/IT for approval, deployment, stabilization etc.
Identify and deploy industry specific analytics & AI solutions, generate data driven meaningful insights for effective decision making
Work closely with cross-functional teams to streamline workflows, enhance productivity, and achieve operational excellence goals.

Change Management for Technology Projects:
Coordinate change management activities specifically related to IT initiatives. This involves ensuring smooth transitions during system implementation, software upgrades, or digital transformations.
Collaborate closely with IT team, stakeholders, and end-users to drive successful adoption of new technologies.
Develop tailored change management plans that address the unique challenges of IT projects.


Minimum Qualification/Experiences/Skills
Education & Professional Qualification:

Minimum Required:
Bachelors degree in engineering, IT, business administration or Finance.
PMP/Prince 2/Lean-Six Sigma/Change Management Certification or equivalent.

Preferred as a plus:
Agile/Scrum practitioner
Cloud based ERP Functional Knowledge/Certification Oracle/IFS/Microsoft dynamics (any) strongly recommended

Professional Experience:
Minimum 7- 10 years of experience in deploying large to medium scale digital Transformation/ERP projects
IT Change management experience is essential.

1.IFS Functional Product knowledge and deployment experience - Supply Chain and Project Module
2. Product Certification such as Functional Consulting Cert on IFS Supply Chain Management / Project Module

Experience to drive & implement continuous improvement projects
Structured problem-solving skills with a keen attention to detail.
Excellent communication and collaboration skills.
Excellent MS Office / presentation skills (deliverables)