Customer Experience (CX) Portfolio

Support the CX Program Manager in planning, monitoring, and controlling project portfolios.

Prepare dashboards, KPI trackers, and performance summaries for CX initiatives.

Maintain risk, issue, and change registers; ensure compliance with governance standards.

Facilitate stakeholder meetings, prepare minutes, and monitor follow-ups.

Analyze CX metrics (CSAT, NPS) and integrate insights into project reports.

Ensure accurate and timely documentation and reporting of portfolio status.