General Manager

KEY RESPONSIBILITIES

1. Business Operations

• Lead day-to-day operations: sales, surveys, installations, and after-sales service.

• Oversee and streamline the full customer journey (from lead generation to installation).

• Implement and manage operational SOPs and internal systems (CRM, reporting, etc.).

2. Team Leadership

• Recruit, train, and manage sales, technical, and support sta .

• Build a high-performance culture focused on customer care and execution excellence.

• Conduct regular team reviews and performance assessments.

3. Sales & Growth

• Set and achieve monthly/quarterly sales targets.

• Develop and manage partnerships with real estate, construction, and corporate leads.

• Track KPIs and improve lead conversion rates and revenue growth.

4. Customer Success

• Ensure fast, reliable after-sales support and customer communication.

• Build a system to manage service tickets, warranties, and feedback.

• Maintain a high customer satisfaction rating and trust

QUALIFICATIONS
Must-Have:

• 3-5 years of experience in business operations, sales management, or
  construction/project management.
• Strong leadership and team management capabilities.
• Excellent organizational, communication, and problem-solving skills.
• Fluent in Lao; good command of English.

• Strong understanding of B2C or technical product/service sales.

COMPENSATION & BENEFITS

• Competitive salary + performance-based bonus
• Opportunities for equity or profit-sharing (based on performance)
  
• Company phone and travel allowance
• Career growth in a high-potential industry
• Dynamic work culture with a mission-driven team