Internal Technical Support Engineer

Job Title: Internal Technical Support Engineer

About the Role

The successful candidate will be responsible for developing long-term customer relationships, identifying new business opportunities, leading the sales team within the assigned area, and driving sustainable revenue growth. This role requires a strategic sales mindset, strong leadership skills, and the ability to manage complex technical sales cycles with industrial customers.

Key Responsibilities

• Develop and execute the sales strategy for the assigned territory in line with the company's business objectives.
• Achieve annual sales, gross margin, and collection targets.
• Lead, coach, and support the sales engineers within the assigned area to maximize their performance and professional development.
• Identify new business opportunities and develop strategic account plans for key customers.
• Build and maintain strong relationships with decision-makers, consultants, EPC contractors, and end users.
• Manage the complete sales cycle from lead generation and opportunity qualification through quotation, negotiation, and order closing.
• Monitor sales pipelines and ensure opportunities are accurately maintained within the CRM system.
• Conduct regular customer visits and develop plans to increase market penetration.
• Prepare sales forecasts, pipeline reviews, territory reports, and market intelligence.
• Coordinate with technical support, service, operations, and management teams to deliver effective customer solutions.
• Monitor competitor activities, market trends, and customer requirements to identify growth opportunities.
• Support the development and execution of marketing initiatives, seminars, technical presentations, and customer events.
• Ensure high levels of customer satisfaction throughout the sales and project execution process.

Qualifications

• Bachelor's degree in mechanical engineering, mechatronics or Industrial Engineering, or a related engineering discipline.
• MBA or postgraduate qualification is considered an advantage.
• Minimum 7–10 years of experience in industrial B2B sales.
• Minimum 3 years in a leadership or supervisory sales role.
• Experience working with industrial customers in one or more of the following sectors:
• Food & Beverage
• Pharmaceutical
• Textile Industry
• General Manufacturing
• Experience selling technical engineering solutions is highly preferred.
• Previous experience using CRM systems

Required Skills

• Strong leadership and people management skills.
• Excellent communication, presentation, and negotiation abilities.
• Strategic thinking with strong commercial awareness.
• Proven ability to develop new business and manage key accounts.
• Strong analytical and problem-solving skills.
• Ability to lead complex sales opportunities involving multiple stakeholders.
• Excellent planning, forecasting, and territory management capabilities.
• Self-motivated, results-oriented, and customer-focused.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.