Job Description: Supply Chain Operations Officer

Industry: Trading and Industrial Operations
Department: Supply Chain / Operations
Reports To: Supply Chain Manager / Operations Manager
Job Type: Full-Time

Job Summary

The Supply Chain Operations Officer is responsible for coordinating and managing day-to-day supply chain activities across trading and industrial operations. The role ensures the efficient procurement, importation, storage, inventory management, production material planning, and distribution of goods and materials while maintaining cost efficiency, operational accuracy, and timely delivery.

The ideal candidate should have practical experience in trading and industrial environments, with a strong understanding of supplier coordination, logistics, inventory control, purchasing procedures, and cross-functional operations.

Key Responsibilities

1. Procurement and Supplier Management

• Coordinate purchasing activities for raw materials, industrial supplies, spare parts, finished goods, and other operational requirements.
• Request and evaluate supplier quotations, compare prices and delivery terms, and support supplier selection.
• Issue and follow up on purchase orders to ensure timely delivery and compliance with agreed specifications.
• Maintain effective relationships with local and international suppliers.
• Monitor supplier performance, lead times, pricing, and quality standards.
• Coordinate with the finance department regarding supplier invoices, payment terms, and outstanding balances.

2. Import, Export, and Logistics Coordination

• Coordinate import and export shipments, freight forwarders, shipping agents, and customs clearance activities.
• Follow up on shipping documents, commercial invoices, packing lists, certificates of origin, and other required documentation.
• Monitor shipment status and ensure materials and goods arrive according to the required schedule.
• Coordinate local transportation, delivery schedules, and distribution activities.
• Identify opportunities to reduce freight costs, customs-related delays, and logistics expenses.

3. Inventory and Warehouse Management

• Monitor stock levels of raw materials, spare parts, consumables, and finished goods.
• Maintain accurate inventory records and ensure consistency between physical stock and ERP or inventory system balances.
• Coordinate stock replenishment and maintain appropriate minimum and maximum stock levels.
• Conduct regular stock counts and investigate discrepancies.
• Prevent stockouts, overstocking, material shortages, and unnecessary inventory holding costs.
• Coordinate warehouse receiving, storage, issuing, and dispatching activities.

4. Industrial Operations and Material Planning

• Coordinate with production, maintenance, and technical departments to identify material and spare-part requirements.
• Ensure the availability of materials needed to support production schedules and industrial operations.
• Follow up on work orders, material requisitions, and urgent operational requirements.
• Monitor material consumption and support efforts to reduce waste and improve resource utilization.
• Coordinate the movement of materials between warehouses, production facilities, and project sites where applicable.

5. Trading Operations and Order Fulfillment

• Coordinate customer orders from order confirmation through procurement, stock allocation, and final delivery.
• Follow up on sales orders, supplier deliveries, and customer delivery commitments.
• Ensure products meet customer specifications and agreed commercial requirements.
• Coordinate with the sales team to confirm product availability, lead times, and delivery schedules.
• Support the preparation of quotations, order confirmations, delivery notes, and other operational documents.

6. Documentation, Reporting, and Compliance

• Maintain accurate records of purchase orders, delivery notes, goods receipt notes, invoices, and inventory transactions.
• Prepare periodic reports on purchasing, stock levels, shipment status, pending orders, and supply chain costs.
• Update supply chain data in the ERP system or other relevant business applications.
• Ensure compliance with company policies, contractual requirements, and applicable import, export, and customs regulations.
• Maintain proper documentation for audit purposes and internal control procedures.

7. Coordination and Continuous Improvement

• Work closely with procurement, sales, finance, warehouse, production, and maintenance teams.
• Identify operational bottlenecks and recommend improvements to supply chain processes.
• Monitor delivery performance, purchasing costs, inventory turnover, and order fulfillment efficiency.
• Support the implementation of cost-saving initiatives and process improvements.
• Escalate supply shortages, delivery delays, supplier issues, and operational risks to management.

Qualifications and Experience

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
• Typically 3–5 years of relevant experience in supply chain operations, preferably within trading and industrial companies.
• Experience in purchasing, inventory management, logistics, import/export coordination, and supplier follow-up.
• Knowledge of industrial materials, spare parts, raw materials, and finished goods is an advantage.
• Experience working with ERP systems, inventory management software, and Microsoft Excel.
• Understanding of shipping documentation, customs clearance procedures, and international trade terms (Incoterms).
• Good analytical, organizational, and problem-solving skills.
• Strong communication, negotiation, and coordination abilities.
• Ability to manage multiple priorities and work effectively under pressure.
• Good command of English; Arabic is an advantage depending on the business requirements.

Key Performance Indicators (KPIs)

Performance will be evaluated based on the following indicators:

• On-time delivery rate: Percentage of orders delivered within the agreed timeframe.
• Inventory accuracy: Alignment between system records and physical stock.
• Stock availability: Ability to prevent production stoppages and customer order delays caused by material shortages.
• Procurement cost efficiency: Achievement of competitive purchasing prices and cost-saving targets.
• Supplier performance: Compliance with agreed delivery schedules, specifications, and quality standards.
• Order fulfillment efficiency: Timely and accurate processing of customer and internal orders.
• Import and logistics efficiency: Reduction of avoidable shipment delays and transportation costs.
• Documentation accuracy: Completeness and accuracy of purchasing, inventory, and shipping records.

Required Competencies

• Supply chain planning and coordination
• Supplier and vendor management
• Purchasing and procurement procedures
• Inventory and warehouse control
• Import/export and logistics operations
• Trading and industrial material knowledge
• ERP systems and data reporting
• Cost control and process improvement
• Cross-functional communication and teamwork
• Attention to detail and accountability

Working Relationships

The Supply Chain Operations Officer will work closely with:

• Procurement and purchasing teams
• Sales and commercial teams
• Warehouse and inventory personnel
• Production and maintenance departments
• Finance and accounting teams
• Local and international suppliers
• Freight forwarders, shipping agents, and customs brokers
• Customers and external service providers