IT Manager

Duties & Responsibilities :

• Operational Duties:

• Evaluate, select, and manage the tools and technologies used by the technical support team, including decisions related to ticketing systems, remote support tools, knowledge management platforms, and monitoring solutions to optimize support processes and improve efficiency.
  • Ensure seamless interoperability between different systems and data accuracy across the organization.
    
  • Financial Duties:
    
  • Team Management Duties:
    
  • Customer Satisfaction Duties:
    
• Building strong relationships with key clients and stakeholders to understand their needs and tailor IT solutions accordingly.
• Keeping clients informed about IT updates, projects, and potential issues that may impact them.
• Understanding department needs, aligning IT services with their goals, collaborating on projects, and providing ongoing support.
  
Qualifications:

• Education:
  
Skills:
Skill
Level of Competency

• Computer Skills:
  
Excellent command of MS Office programs.

• Language:
  
Arabic: Native.
English: Excellent.

• Core Comptencies
  
Results Orientation (Level 4)
Teamwork (Level 4)
Customer- Centricity (Level 4)
Communication (Level 4)
Creative- Thinking (Level 4)
Values & Ethics (Level 4)
Continues Learning (Level 4)

• Technical Skills:
  
Strong knowledge of IT infrastructure, systems, and emerging technologies.
Proficiency in cybersecurity principles, risk management, and data privacy regulations.
Familiarity with cloud computing, virtualization, and enterprise software applications.
In-depth knowledge of SAP application, Zoho, Infor and other applications

• Managerial Comptencies:
  
Strategic Thinking (Level 4)
Decision- Making (Level 4)
Leading Others (Level 4)
Self- Management (Level 4)
Authority:

• Refere to company authority matrix.
  
KPIs:

• Operational KPI: