ServiceNow Developer

Mission Purpose

Developing, customizing, and supporting ServiceNow applications to deliver technical solutions aligned with business and operational requirements.

Key Responsibilities

• Design and implement ServiceNow applications and workflows
• Develop and maintain outbound and inbound integrations (REST / SOAP APIs)
• Customize and configure:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Actions
• Ensure solutions comply with zone‑specific and regulatory requirements
• Collaborate with cross‑functional teams to translate business requirements into technical solutions
• Support, troubleshoot, and enhance existing ServiceNow implementations
• Maintain proper technical documentation

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field
• 2–4 years of hands‑on ServiceNow development experience
• Strong experience with ServiceNow scripting
• Solid understanding of ITIL processes and ServiceNow best practices
• Ability to gather requirements and convert them into technical designs
• Experience working in Agile / Scrum environments

Technical Skills (Must Have)

• ServiceNow Platform Development
• JavaScript
• Web technologies: HTML, CSS, XML, JSON
• ServiceNow integrations using REST / SOAP APIs
• Databases: SQL
• One backend language (e.g. Python, Java, C#)

Soft Skills (Must Have)

• Strong communication skills (written & verbal)
• Team collaboration
• Time management
• Problem‑solving mindset
• Ability to receive and apply constructive feedback
• Documentation skills

Certifications (Preferred)

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer

Nice to Have

• Experience with ServiceNow modules:
  • ITSM
  • ITOM
  • SPM
• Experience with multi‑instance or multi‑zone ServiceNow environments
• French language skills (for localization support)

Language Requirements

• English – Mandatory