Help Desk Specialist – Retail

Job Title: Help Desk Specialist – Retail

Location: Nasr City

Job Summary:

We are looking for a dedicated Help Desk Specialist to support our retail operations. You will provide technical assistance to internal staff and customers, ensuring smooth access to systems and tools. The ideal candidate has a strong understanding of retail technology and excellent communication skills to guide users through technical challenges.

Key Responsibilities:

• Provide first-level support via phone, email, and chat.
• Troubleshoot hardware, software, and system issues.
• Manage and prioritize support tickets to ensure timely resolution.
• Document customer interactions and technical issues accurately.
• Assist with installation and configuration of retail systems and software.
• Train staff on technology use and troubleshooting procedures.
• Coordinate with IT and other departments to resolve complex issues.

Requirements:

• 1–3 years of experience in help desk or technical support, preferably in retail.
• Strong knowledge of computer systems, mobile devices, and retail technology.
• Excellent verbal and written communication skills.
• Ability to work independently in a fast-paced environment.
• Familiarity with ticketing systems and support software.
• Strong problem-solving skills with a customer-focused approach.
• Willingness to learn and adapt to new technologies and processes.