Operation Manager

Job Summary

We are seeking an experienced Operations Manager with a strong Facility Management background to oversee daily operations, ensure service excellence, and manage multi-site facility services. The ideal candidate will have hands-on experience managing FM teams, contracts, and client relationships.

Key Responsibilities

• Oversee daily facility management operations across multiple sites.
• Manage and supervise site managers, supervisors, and technical teams.
• Ensure service delivery meets contractual SLAs and KPIs.
• Coordinate preventive and corrective maintenance activities.
• Monitor operational budgets, cost control, and resource utilization.
• Handle client communications, site meetings, and issue resolution.
• Ensure compliance with HSE standards, company policies, and local regulations.
• Prepare operational reports and performance dashboards.
• Support mobilization of new sites and demobilization of existing ones.
• Coordinate with HR, procurement, and finance departments.

Requirements

• Bachelors degree in Engineering, Facilities Management, or a related field.
• 7+ years of experience in Facility Management or Operations, including team leadership.
• Strong knowledge of FM services (hard & soft services).
• Experience managing multi-site operations and manpower-intensive teams.
• Solid understanding of contracts, SLAs, KPIs, and client management.
• Strong leadership, communication, and problem-solving skills.