Job Title: Floor Manager (Restaurant)

Reports To: General Manager / Restaurant Manager

Job Summary:

The Floor Manager plays a key role in the day-to-day operations of the restaurant, ensuring excellent guest service, smooth shift operations, and effective team coordination. They act as a liaison between the front-of-house (FOH) team and upper management, upholding service standards, enforcing policies, and ensuring the overall guest experience is exceptional.

Key Responsibilities:

Guest Service & Operations:

• Ensure high levels of guest satisfaction through efficient and professional service.

• Greet and interact with guests to ensure a positive dining experience.

• Address and resolve guest complaints or concerns in a timely and effective manner.

• Monitor dining areas for cleanliness, ambiance, and adherence to health and safety regulations.

Team Supervision & Support:

• Supervise FOH staff during shifts, including servers, hosts, bussers, and bartenders.

• Conduct pre-shift meetings to communicate daily goals, menu updates, or special events.

• Train new FOH staff and provide ongoing coaching to maintain service excellence.

• Monitor staff performance and provide feedback to support growth and improvement.

Shift Management:

• Oversee the floor during service to ensure smooth operation and timely table turnover.

• Manage staff scheduling, break times, and shift changes as needed.

• Coordinate with kitchen staff and bar team to ensure efficient service flow.

• Handle opening and closing procedures, including cash-outs and daily reports.

Administrative Duties:

• Maintain inventory of FOH supplies and place orders as necessary.

• Assist in enforcing company policies, health regulations, and safety procedures.

• Contribute to weekly staff meetings and report on operational concerns or successes.

Requirements:

• Proven experience in a supervisory or floor management role in a restaurant setting.

• Strong leadership and interpersonal skills.

• Excellent problem-solving abilities and a guest-first attitude.

• Ability to multitask and perform well in a fast-paced environment.

• Knowledge of POS systems and restaurant software (e.g., Toast, OpenTable).

• Flexibility to work evenings, weekends, and holidays.