Job Title: Hospitality Hostess

Job Summary:
The Hospitality Hostess is the first point of contact for guests in a restaurant, hotel, or event venue. She is responsible for warmly welcoming guests, managing reservations and seating arrangements, and ensuring guests have a pleasant and smooth experience from arrival to seating.

Key Responsibilities:

• Greet guests promptly and warmly upon arrival with a friendly and professional demeanor.

• Manage reservations and maintain an accurate waitlist, coordinating with the front-of-house team.

• Escort guests to their tables and provide menus.

• Communicate effectively with kitchen and wait staff to ensure smooth seating flow.

• Answer guest inquiries about the venue, menu, and services.

• Maintain the cleanliness and organization of the host/hostess station and entrance area.

• Handle guest complaints or concerns with empathy and escalate to management when necessary.

• Assist with phone calls, including taking reservations and providing information.

• Monitor guest flow to optimize seating and minimize wait times.

• Collaborate with team members to create a welcoming and hospitable environment.

Qualifications:

• Previous experience in hospitality, customer service, or a similar role preferred.

• Excellent communication and interpersonal skills.

• Friendly and approachable personality.

• Ability to stay calm and professional in a busy environment.

• Strong organizational and multitasking abilities.

• Basic computer skills for reservation systems.

• Flexibility to work evenings, weekends, and holidays as needed.