The Ships Agency Manager, Egypt will report to the Vice President and works closely together with other Country Managers, Key Account Managers, and other relevant functions.

Main responsibilities:

• Controlling and monitoring of all Port Services activities, including safety and compliance, within assigned territory.
• Ensuring Port Services performance and service quality is according to Standard Operating Procedures (SOP).
• Actively identify new business and sales opportunities in the territory/country and work with Port Services sales to promote local ports towards customers.
• Participate in regular customer visits and business reviews.
• Pro-actively identify new means of achieving cost savings, including vendor discounts on behalf of the principal.
• Selecting, appointing, and evaluating vendors and suppliers, ensuring compliance with our company procurement governance.
• Report on port and traffic developments within assigned territory.
• Ensure profitable port operations by increasing revenue, whilst driving efficiencies to control costs.
• Ensure correct amount of pre-funding is received, or the correct level of authority has approved any deviation, prior to performing the port call, in line with the Chart of Authority. Same to be ensured when additional funding required prior vessels sailing.
• Ensure procedures relevant to Disbursement Accounts production are implemented and optimised.
• Responsible for supporting and ultimately driving the collection of spot port call receivables.
• Ensure efficient and competent resources are appointed at port location(s).
• Ensure onboarding and regular training is conducted for all employees.
• Respond timely and effectively to customer complaints and IPs and take the necessary actions for prevention.
• The Ships Agency Manager, Egypt would be responsible in making decisions as well as facilitate decisions that is in the best interest of Wilhelmsen Port Services. The role is overall responsible to ensure the legal entity operates in line with local legal and statutory requirements.

This position will be measured against:

• Port Contribution country/territory
• EBIT country/territory
• EBIT margin country/territory
• Service Quality Level (Customer satisfaction/IP response effectiveness/Blue Pennant)

Qualifications we are looking for this role?

• Bachelors degree within Maritime or Business management field, or alternatively work experiences compensating for formal education.
• Experience in Ships Agency Service operations - min. 7 yrs.
• Excellent communication skills and a very good command of the English language (oral and written).
• Strong customer relationship skills.
• Strong financial awareness & control.
• Systematic & accurate nature.
• Team Building skills.
• Sales-driven mindset with hands-on experience in sales or sales management.
• Willingness to travel as needed.
• Resilient and self-reliant, with the ability to thrive independently.

• Additional requirements:
  someone hands-on, supportive, driver and motivator, versus a caretaker watchman type role.
• Hands on sales focused / sales management experience candidate understanding the need to be present in Cairo regularly to motivate, encourage, drive, and support the sales team / Sales visit accompaniment goes a very long way this side.

People leadership:

• Treating everyone with mutual respect we can look at this as an obvious trait necessary; but it is of vital importance from a local Egyptian culture.
• Holding everyone accountable through leading by example is the optimum balance; hands on engaged with all aspects of the business.
• Willingness to travel to Port Said and Suez regularly to engage, listen face to face, and continue to build local relationships.

Cultural challenge:

• Living in Alex as a foreigner can be challenging and according to our existing GM, there is not a big expat community. So, the candidate must be a resilient type, capable of working and living independently.
• The upside is that it can be a great catalyst for self-development character building, and importantly, leadership ability under sometimes difficult circumstances.