Assist in the development and oversee the implementation of the Retail Departments established policies and procedures and comply with other policies.
Ensure achievement of the annual sales targets for the store and ensure it is cascaded down to the stores team on a monthly & weekly basis.
Manage all activities in stores while ensuring the achievement of the set Sales Targets.
Monitor cash management and payment systems in accordance with policies & procedures.
Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set Brand Guidelines and Policies & Procedures.
Manage the stores inventory, inventory space maintenance, facilities management, showroom renovation needs, merchandise, staff supervision, customer service & sales, store layout and floor sales in an organized manner to enhance safety and efficiency.
Coordinate activities of stock distribution facilitate transportation and receiving of stock in accordance with established procedures.
Provide on the job training to junior staff in customer service & technical product knowledge to ensure the delivery of accurate information to clients.
Manage the resolution of customer complaints in a professional and timely manner.
Ensure that the showroom is visually merchandised with a proper workflow in order to increase Sales and enhance the Operational efficiency and that all merchandising is within Brand Guidelines.
Perform other duties related to the job as assigned by the Direct Manager.
Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at
Oversee special and appropriate Training Programs for the store employees to ensure smooth workflow