Job Title: Senior Travel Counselor Onsite (Implant)

Department: Corporate Travel Services

Reports To: Travel Operations Supervisor / Key Account Manager

Location: Client Site (Implant)

Work Schedule: Full-time, based on client business hours (with flexibility during peak periods)

Job Summary:

The Senior Travel Counselor (Implant) is responsible for delivering high-quality travel services directly from the client site. The role requires advanced knowledge of corporate travel, strong command of the English language, professional business writing skills, and the ability to work under pressure. The counselor must ensure every travel arrangement strictly adheres to the clients travel policy while maintaining alignment with the companys standards, rules, and regulations. This role also requires consistent collaboration with supervisors and internal stakeholders.

Key Responsibilities:

• Handle end-to-end travel requests for air, hotel, rail, car rentals, and other related services for corporate travelers.
• Ensure full compliance with the clients travel policy, service-level agreements (SLAs), and corporate approval workflows.
• Communicate effectively with travelers and clients in fluent English, both verbally and in clear, professional business writing.
• Work under pressure to manage urgent bookings, last-minute changes, and travel disruptions with confidence and efficiency.
• Provide high-level customer service, particularly to VIP and executive travelers.
• Maintain detailed and accurate documentation for all travel transactions, bookings, and exceptions.
• Collaborate closely with internal teams, finance, and travel managers to support audits, reports, and case resolutions.
• Align daily operations with guidance from the Travel Supervisor or Operations Manager, escalating complex issues as necessary.
• Act as a trusted travel advisor on fare options, visa requirements, routing, and corporate cost-saving initiatives.
• Monitor traveler behavior and highlight non-compliant bookings or patterns to the client or manager.
• Apply company rules, procedures, and data security protocols at all times while operating within the client environment.

Required Qualifications:

• Minimum 45 years of corporate travel experience (TMC or corporate implant environment preferred).
• Proficient in GDS systems (Amadeus).
• Strong understanding of corporate travel policies, preferred supplier agreements, and cost containment practices.
• Excellent written and verbal communication in English, with polished business writing skills.
• Proven ability to work under stress, meet deadlines, and manage multiple priorities.
• Professional demeanor, punctuality, and client service focus.

Preferred Skills:

• Familiarity with corporate booking tools (e.g., Concur, SAP, Cytric).
• Knowledge of global travel regulations, visa processes, and airline/hotel contract terms.
• Strong organizational and interpersonal skills.
• Ability to interpret and implement complex client travel policies.

Working Conditions:

• Based full-time at the corporate clients office (implant).
• May require extended hours during peak travel seasons or emergencies.
• Must maintain confidentiality and represent both the TMC and the client with professionalism.