Assist in the development and oversee the implementation of the stores established policies and procedures and comply with Tawfeers other policies.
Assist in ensuring the achievement of annual sales targets for the store and ensure it is cascaded down to the stores team on a monthly & weekly basis.
Assist in managing all store activities in Tawfeer while ensuring the achievement of the set Sales Targets.
Assist in monitoring cash management and payment systems in accordance with Tawfeers policies & procedures.
Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set Brand Guidelines and Policies & Procedures.
Assist in managing the stores inventory, inventory space maintenance, facilities management, renovation needs, merchandise, staff supervision, customer service & sales, store layout and floor sales in an organized manner to enhance safety and efficiency.
Assist in coordinating activities of stock distribution facilitate transportation and receiving of stock in accordance with Tawfeers established procedures.
Assist in providing on the job training to junior staff in customer service & technical product knowledge to ensure the delivery of accurate information to clients.
Manage the resolution of customer complaints in a professional and timely manner.
Ensure that the store is visually merchandised with a proper workflow in order to increase Sales and enhance the Operational efficiency.
Perform other duties related to the job as assigned by the Direct Manager.
Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer
Oversee special and appropriate Training Programs for the store employees to ensure smooth workflow
Assist in preparing and submitting periodic reports to direct management pertaining to store activities and any issues that may occur.