Job Title: After-Hours Hotel Travel Counselor

Department: Corporate Travel Hotel Desk

Reports To: After-Hours Team Leader

Work Schedule: 4:00 PM 12:00 Midnight (Egypt Time) | Includes weekends and holidays (rotational)

Location: Remote or Onsite (as per company policy)

Job Summary:

We are seeking a highly responsive and detail-oriented After-Hours Hotel Travel Counselor to support our corporate clients during non-business hours. The role involves handling urgent hotel bookings and last-minute changes while maintaining service excellence, policy compliance, and client satisfaction. The counselor will work in direct alignment with the Team Leader and overall company objectives to ensure seamless 24/7 service continuity and client loyalty.

Key Responsibilities:

• Manage urgent hotel requests during after-hours (4:00 PM 12:00 Midnight), including bookings, changes, cancellations, and problem resolution.
• Ensure consistent alignment with the Team Leader through updates, shift reports, and escalation of complex issues requiring follow-up.
• Use global booking tools and supplier networks (GDS, HotelHub, HCorpo, or direct portals) to confirm rooms within corporate policy and client preference.
• Maintain high service levels by managing last-minute travel needs, overbooking cases, and unavailable hotels quickly and calmly.
• Align daily work with the companys service standards, duty of care commitments, and client SLAs.
• Communicate professionally and promptly with clients via phone and business email.
• Finalize all paperwork and logs by end of shift, including CRM notes, client instructions, and booking confirmations.
• Stay up to date on client travel policies, supplier updates, and company process improvements.
• Participate in regular check-ins with the Team Leader to ensure consistent performance and alignment with team goals.

Required Qualifications:

• 23+ years of experience in hotel booking, preferably in a corporate or TMC environment.
• Proficiency with GDS (Amadeus/Sabre), hotel platforms, and B2B aggregators.
• Strong time management and ability to complete all tasks under pressure.
• Fluent written and verbal communication in English, with business email writing skills.
• Solid understanding of global geography, hotel categories, and corporate travel dynamics.
• Proven ability to work independently, but in alignment with team priorities and leadership directives.

Preferred Skills:

• GDS/Hotel booking certifications
• Experience handling VIP or executive-level travel
• Familiarity with corporate travel platforms (e.g., Concur, SAP)

Working Conditions:

• Fixed shift: 4:00 PM 12:00 Midnight (Egypt Time)
• Rotational weekends and public holidays
• High-pressure, fast-response environment
• Remote or onsite setup depending on company policy.