Job Title: Hospitality HR Manager
Department: Human Resources
Reports To: General Manager / Director of Human Resources
Location: [Insert Location or Hotel/Resort Name]
Job Type: Full-Time

Job Summary:

The Hospitality HR Manager is responsible for leading and managing all human resource functions within a hotel, resort, or hospitality group. This role focuses on recruiting, employee relations, performance management, training and development, compensation, compliance with labor laws, and cultivating a positive workplace culture aligned with the organization's brand and service standards.

Key Responsibilities:

1. Recruitment & Staffing

• Oversee end-to-end recruitment processes for all hotel departments.

• Partner with department heads to forecast staffing needs.

• Create and manage job postings, interview schedules, and onboarding procedures.

2. Employee Relations

• Serve as the main point of contact for employee concerns and grievances.

• Foster a positive work environment through engagement initiatives.

• Handle disciplinary actions and conflict resolution in a fair and consistent manner.

3. Training & Development

• Coordinate orientation and ongoing training programs.

• Identify training needs and implement development plans.

• Support management with performance reviews and growth plans.

4. HR Compliance & Policy Management

• Ensure compliance with local, state, and federal employment laws.

• Maintain and update HR policies, employee handbooks, and procedures.

• Conduct regular audits to maintain HR best practices and legal standards.

5. Compensation & Benefits

• Assist in developing and managing compensation structures.

• Coordinate employee benefits programs including health insurance, PTO, and wellness initiatives.

6. HR Operations

• Maintain HRIS and employee records.

• Prepare HR reports for management.

• Manage timekeeping, attendance, and payroll coordination.

Qualifications:

• Education: Bachelors degree in Human Resources, Hospitality Management, or a related field. HR certification (e.g., SHRM-CP, PHR) is preferred.

• Experience: 3-5 years of HR experience, preferably in the hospitality industry.

• Skills:

  • Strong interpersonal and communication skills.

  • Knowledge of labor laws and HR best practices.

  • Ability to work in a fast-paced, service-oriented environment.

  • Proficiency in HRIS and Microsoft Office Suite.

Working Conditions:

• Office environment within hotel or resort setting.

• May require occasional evening/weekend availability for employee support or events.

• On-site presence required.