Quality Assurance Officer

Educational Qualifications / Certifications :

Faculty of Agriculture (Quality Management) or Food Science, Food Technology, Microbiology, Biology, or a related field.

• Minimum 2+ years of experience in Quality Assurance (QA).
• Demonstrated experience with quality assurance processes and systems, particularly in HACCP, ISO 22000, and ISO 9001.
• Additional certification in Highfield Level 3 & 4 is an advantage.

Experience:

• Experience in the Food Industry: within the catering, food processing, or manufacturing industry.
• Experience in Audits and Inspections: Ability to conduct internal and external audits, inspections, and quality assessments to ensure compliance with food safety regulations.
• Product Development and Testing: Experience in working closely with production teams during new product development and ensuring products meet all quality standards.

• Documentation and Reporting: Ability to maintain accurate records of testing, inspections, quality control measures, and corrective actions.

Technical Skills:

Strong understanding and implementation of quality management systems and standards.

Ability to assess and improve the quality of processes and products.

Excellent attention to detail and strong analytical skills.

• Knowledge of Food Safety Standards: Familiarity with local and international food safety standards (e.g., FDA, HACCP, Codex Alimentarius, and GMP).
• Quality Control Techniques: Knowledge of methods to assess and ensure food quality, such as sensory evaluation, taste testing, texture analysis, etc.
• Food Lab Testing: Ability to perform or oversee basic food quality testing (microbial tests, shelf-life testing, chemical testing).
• Regulatory Compliance: Understanding of regulatory requirements related to food labeling, packaging, and traceability.
• Food Production Process Knowledge: Awareness of various food production techniques and processes to identify and prevent contamination or quality issues.
• Able to create Standard Operating Procedures (SOP), Work Instructions, and other related documentation.

• Attention to Detail: Precision in identifying quality deviations or potential safety hazards in the production process.
• Communication Skills: Ability to effectively communicate with management, production teams, and external regulatory bodies.
• Problem-Solving and Critical Thinking: Ability to quickly identify problems and propose solutions to maintain high product quality and compliance.
• Teamwork and Collaboration: Ability to work collaboratively across different departments (production, airline services, store etc) to ensure overall product quality.

Problem-Solving Abilities:

• Ability to identify quality issues early and collaborate with production teams to solve them efficiently.
• Experience with root cause analysis and corrective action planning to improve quality processes.

Language Proficiency Level:

Ideally, the candidate should be at least intermediate in English (B1/B2 level), with the ability to communicate in both verbal and written forms.

Working Requirements:

Ability to work across three shifts.

Flexibility to work in a dynamic and fast-paced environment.