Social Media Moderator Experience in F&B industry

Position Overview

The F&B Client Service Executive is responsible for delivering exceptional guest experiences, managing client inquiries, coordinating reservations, and ensuring smooth service across all food and beverage operations. The role acts as the main point of contact between guests and the F&B team, ensuring satisfaction, handling feedback, and maintaining high service standards that reflect the brands quality.

Key Responsibilities

1. Guest Interaction & Service Excellence

Greet guests warmly and professionally as they enter the venue.

Assist clients with seating arrangements, special requests, and

personalized service.

Handle menu explanations, upselling opportunities, and product

knowledge confidently.

Anticipate guest needs and proactively ensure maximum satisfaction.

Resolve guest issues or complaints promptly, professionally, and

efficiently.

2. Reservation & Booking Management

Manage all reservations via phone, WhatsApp, email, or booking

platforms.

Coordinate group bookings, special occasions, and VIP requests.

Maintain accurate reservation logs and communicate updates to the

operations team.

Track no-shows, cancellations, and special dietary or seating

preferences.

3. Client Relationship Management

Build strong relationships with recurring guests, VIP clients, and

corporate partners.

Maintain an updated database of regular customers and their

preferences.

Send follow-ups, confirmations, and feedback requests after visits

when needed.

Support loyalty programs, guest recognition initiatives, and

personalized service efforts.

4. Coordination With Operations

Communicate guest expectations clearly to the kitchen, service, bar,

and management teams.

Ensure smooth flow of service between front-of-house and back-ofhouse teams.

Support the service team during peak hours by hosting, assisting, or

running service tasks.

Follow all service SOPs and safety standards.

5. Complaint Handling & Service Recovery

Address guest complaints calmly and professionally.

Apply service recovery techniques (complimentary items, manager

involvement, follow-up).

Document incidents and feedback for management review.

Identify recurring service issues and propose improvements.

Required Skills & Qualifications

Previous experience in F&B, hospitality, client service, or front-ofhouse roles.

Strong communication skills and a high level of emotional intelligence.

Polite, friendly, and confident with a customer-first mindset.

Ability to multitask and remain calm under pressure.

Good knowledge of food, beverages, and dining service standards.

Fluency in English; additional languages are a plus.

Familiarity with reservation systems and POS platforms is an

advantage.

Competencies

Guest-focused attitude

Problem-solving & conflict resolution

Team coordination

Professional appearance & etiquette

Time management

Attention to detail