Account Manager – Corporate Travel Services

we're seeking a high-performing Account Manager to manage strategic corporate accounts and strengthen long-term client relationships.

The role requires a proactive and commercially driven professional who can retain accounts, support implementations, improve service quality, handle escalations professionally, and identify growth opportunities.

Key Responsibilities

• Manage and retain assigned corporate accounts
• Build strong relationships with client stakeholders and decision makers
• Conduct regular business reviews and follow-up meetings
• Support new client implementations and onboarding processes
• Coordinate internally with operations, finance, and customer service teams
• Follow up and resolve complaints with professionalism and ownership
• Monitor service quality, response times, and client satisfaction
• Identify opportunities to improve sales and increase account revenue
• Ensure SLA compliance and operational excellence
• Prepare reports, presentations, and action plans for clients

Requirements

• Experience in account management, customer success, corporate sales, or travel management
• Strong communication and presentation skills
• Ability to handle pressure and client escalations professionally
• Commercial mindset with strong relationship-building skills
• High attention to detail and follow-up
• Experience in corporate travel, hospitality, airlines, or service industry is a strong advantage
• Excellent English communication skills

Preferred Profile

We are looking for someone who:

• Takes ownership
• Builds trust quickly
• Thinks strategically
• Understands VIP client expectations
• Can balance service quality with commercial growth

Location: Cairo, Egypt
Industry: Corporate Travel / Business Travel Management