Deputy Retail operated network manager- Fuel Stations

Management of a team made up of 6 statutory employees: 4 area sales managers, 1 deputy operated network manager , 1 Operation Coordinator and 1000 contracted employees including (customer attendants, shop/site managers, assistant shop/site managers, cashiers, barista , f & b assistant manager , head chefs ) and 5 young dealers- Sales activities include fuels, lubes and non-fuel activities- Enable close co-operation with the other units of the company for smooth operation- Direct Operations of (30 COCO sites and 5 YD).- Marketing, Training and quality fuels- Develop nonfuel activities, campaigns and promotions etc. to increase sales and customer base.- The job requires all aspects of marketing skills from strategic to operational: being able to conduct some strategic and marketing analysis to understand customers' expectations and anticipate their needs, being able to develop the right products and service.- Represent the Company if required. Activity- Promote HSEQ corporate policy among his team and the company- Perfect knowledge and application of the Total Golden Rules- Reinforce implementation of return of experience (REX, Safety Alert, HSE campaign)- Take all necessary actions to maintain the TRIR below the objective of the affiliate- Use of stop card, report all near misses to maintain high culture of HSE reporting in Retail teams- To develop and run direct operated network- Define, develop and implement the subsidiary's SFS policy in line with the SFS AME policy- Developing the COCO network budget, determines the objectives (Fuel and SFS) by sector, and monitors theirimplementation- Achieve sales targets (volumes, sales and margins) as signed off in the annual budgets and ensure profitable growth- Set the objectives and coordinate and supervise a team of Category Managers, Staff supervisors and an Efficiency controller- Involve in projects for creation / reconstruction of new stations (model plan, SFS potential) while assuring observance of thetechnical and image standards.- Develop an SFS culture in all operating teams and in the company.- Increase the scope and possibilities for non-fuel activities to bring new customers and profit.- Follow the market and competitor activities closely and react in quick time- Increase fuel and lubes sales by following the service quality, cleanliness etc.- Ensure the company ethics and procedures are followed by the staff.- Be on the road regularly to feel the pulse of the market and the COCO staff.- To develop an investment strategy for SFS activities and also assess new products and services opportunities- To position the company among the leaders in terms of product innovation, service, image by using all marketing tools:communication, promotions, training, CRM- Warding off the financial risks: create, update, implement the COCO procedure and monitor the performances.- Ensure the development of the team: coaching, training, evaluation and promotion- Staffing COCO stations: Recruiting, interviewing, selecting, hiring, and promoting employees.- Define and implement the COCO network training policy (subsidiary and station staff)- Apply & implement the Anti-corruption, Antitrust Compliance and Integrity Policies and Program

- Implement the required process of due diligences within my area of responsibilities- Apply the entire ethical approach and TOTAL code of conduct values.- Comply with HSE policies & 12 golden rules- Confronted with few risks when carrying out one's activity- Has a basic knowledge of HSE issues even though it is not updated regularly

Context and environment- Profitability challenges while fuel unit margins remaining low yet increasing within the new pricing policy of EGPC- Significant opportunity to increase the brand equity and the business revenues with the T-Air concept and the COCO & Castratory.- Significant development of the COCO and YD perimeter- Developing a team spirit and work in a cross-function manner with other departments. Aims- Coco Department represents a key element to improve the network financial performance- The Coco stations represent the most visible station among all the stakeholders- Impact of new strategy on sales/margins- Development of brand awareness/ recognition / attractiveness among end-users/ customers- Set up of an efficient COCO and SFS organization- Marketing actions follow up- Development of new marketing projects and business opportunities- Contribute to the long-term strategy of the Company- Strengthen Total's good reputation among the market and its stakeholders- Promote and control the TOTAL code of conduct among his team Profile required Bachelor's degree; at least 10 years of experience, with minimum 5 years of experience directly related to operations/management. Knowledge and expertise of network operations. Excellent listening, negotiation and presentation skills Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Proven ability to drive the sales process from plan to close Strong business sense and industry expertise Excellent mentoring, coaching and people management skills Excellent verbal and written communications skills Able to identify risky situations within the context of one's activity and warns the relevant services (HSEQ, Operations)