Account Manager- FMCG Marketing

The Account Manager plays a key role in managing client relationships, leading project execution, and ensuring the successful delivery of integrated marketing initiatives. This role requires strong ownership, cross-functional coordination, and the ability to translate client needs into actionable and high-quality outputs.

The Account Manager acts as a central point of contact between clients and internal teams, ensuring alignment, efficiency, and excellence in delivery.

Key Responsibilities

1. Client Management

Manage day-to-day client communication with confidence and professionalism

Build strong, trust-based relationships with clients

Ensure alignment on project scope, timelines, and deliverables

Anticipate client needs and proactively provide solutions

2. Project Ownership & Delivery

Take full ownership of multiple projects and workstreams simultaneously

Translate client briefs into structured, actionable plans

Ensure timely and high-quality execution of deliverables

Monitor progress and address challenges proactively

Financial Ownership: Take full financial ownership of the project, from quotations, to POs,

to invoicing.

3. Cross-functional Coordination

Lead the collaboration with creative, production, and internal teams

Ensure clear communication and alignment across all stakeholders

Facilitate smooth workflows between departments

4. Quality & Execution Excellence

Maintain strong attention to detail across all outputs

Ensure accuracy, consistency, and adherence to standards

Drive continuous improvement in execution

Account Hygiene: Ensure applying Project management tools including but not limited to:

CPS, Minutes of meeting, financial bookkeeping

5. Problem Solving

Apply a solution-oriented mindset to navigate challenges

Identify risks early and implement practical resolutions

2

Adapt quickly in fast-paced environments

Core Competencies

Strong project ownership and multitasking ability

Structured thinking and planning skills

Effective client management and communication

Cross-functional collaboration

Attention to detail and quality focus

Solution-oriented mindset

Ways of Working

Proactive and self-driven with minimal supervision

Highly organized with strong prioritization skills

Agile and responsive in dynamic environments

Collaborative and team-oriented

Strong accountability and ownership of deliverables

Profile & Personality

Confident communicator with strong relationship-building skills

Calm under pressure and able to manage competing demands

Positive, solution-focused attitude

Curious, eager to learn, and growth-oriented

Strong team player contributing to a high-performing environment

Experience & Qualifications

Minimum 6 years of experience in account management, marketing, or related field

Proven experience managing multiple clients and projects

Experience working with cross-functional teams

What Success Looks Like in This Role

Clients feel confident, heard, and well-supported

Projects are delivered on time, within scope, and with high quality

Internal teams are aligned and operate efficiently

Challenges are handled proactively and effectively

Final note

We're not looking for someone who just manages accounts. We're looking for someone who:

Owns impact

Builds relationships that matter

Thrives in fast-moving environments

And contributes to something bigger than just delivery