End User Support

End User Support Specialist – Cairo

We are currently looking for an End User Support Specialist to join a leading organization in Cairo.

Role Overview:

The role involves providing 1st and 2nd line IT support to corporate users, ensuring smooth day-to-day IT operations and high-quality user experience.

Key Responsibilities:

• Provide 1st and 2nd line IT end-user support for corporate users
• Support desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware, software, OS, and corporate application issues
• Support Windows and macOS environments
• Handle incidents via remote support and desk-side assistance
• Support network-related issues (LAN, WAN, VPN, Wi-Fi)
• Provide support for Microsoft 365 and collaboration tools (e.g. Teams)
• Manage user access and basic administration (Active Directory / endpoint tools)
• Escalate complex issues when required
• Ensure timely resolution and adherence to IT service standards

Requirements:

• 3–5 years of experience in IT End User / Field Support
• Strong hands-on troubleshooting skills
• Experience in enterprise environments and ticketing systems
• Certifications (IT, Microsoft, Networking) are a plus but not mandatory

Location: Cairo