Folio Collector - CSR

About the Role:

• Collecting hotel room receipts after client check-out and reconciling room receipt charges against booking information. 
• Keeping all client and finance requirements organized and tracked appropriately.
• Collaborating with clients and hotel partners to complete investigation of discrepancies, working with finance and operations teams to improve processes and create efficiencies.
• Working efficiently to process high volumes of room receipts, managing electronic documents in Windows file folder system and web-based database.

Qualifications:

• 1 to 2 years of customer service experience
• Bachelor's degree preferred
• Call center experience preferred
• Exceptional customer service skills, strong written and verbal communication skills with keen attention to detail.
• Ability to make judgment calls based on multiple variables and stay organized while interpreting different streams of information.
• Ability to build productive relationships with clients, hotel partners and coworkers.
• Comfortable working in Microsoft Office suite, with specific expertise in Microsoft Excel
• Ability to work comfortably in a fast-paced environment and adapt quickly to changing situations, calmly manage conflicting priorities to ensure internal and external customer satisfaction.
• Previous experience with a travel reservation system is considered an asset.

What We Offer

• Market-competitive salary
• Career growth opportunities
• Learning & development programs
• On-the-job training
• Medical coverage (IPD)
• Life insurance
• Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
• Provident Fund
• Employee Old Age Benefits (EOBI)
• Employee engagement & wellness initiatives

Location: NASTP, Cantt, Lahore
Shift: EST Night