Ocean Customer Service Executive

PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

Our client is an established global freight forwarding company with a strong network across major international trade routes. They are currently seeking an Ocean Export Specialist to join their growing team and support key export operations.

Why Join Our Client?

• Be part of a global logistics organization with extensive international coverage.
• Work alongside experienced professionals in a collaborative, fast-paced environment.
• Contribute to key export operations serving top-tier clients worldwide.
• Enjoy long-term career growth with continuous training and professional development opportunities.

Job Overview:

As an Ocean Export Specialist, you will play a key role in coordinating and managing daily ocean export operations. You'll ensure the smooth flow of freight movement, prepare export documentation, maintain operational accuracy in the system, and uphold service excellence through proactive communication with customers, service providers, and internal teams.

Key Responsibilities:

• Manage the end-to-end process for ocean export shipments, ensuring smooth and timely operations.
• Coordinate with clients, service providers, and internal departments to meet shipment requirements.
• Prepare and verify export documentation in compliance with international and customs regulations.
• Work with approved service providers for customs declarations and related government requirements.
• Ensure accurate and timely data entry into the operating system.
• Monitor shipment progress and provide timely updates to customers.
• Negotiate space and rates with carriers and service providers.
• Ensure timely and accurate invoicing, validate vendor bills, and manage accruals.
• Support internal audits, KPI reviews, and continuous process improvement initiatives.
• Maintain strong working relationships with customers, vendors, and partners through responsive and professional communication.
• Assist the manager in rate requests, business transitions, and customer escalations when required.
• Any tasks and assignments assigned by superior.

What Were Looking For:

• Minimum 2 years of experience in ocean import/export operations within a freight forwarding company.
• Strong knowledge of international shipping procedures, documentation, and Incoterms.
• Proficient in Microsoft Office and freight management systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and time management abilities.
• Detail-oriented, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• A motivated team player with a professional attitude and a commitment to service excellence.
• Bachelors degree in a relevant field is preferred. (At least Diploma is required)