Air Export Customer Service Specialist

PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.



Our client is a MNC International Freight Forwarder, is seeking an Air Export Executive to manage customer interactions, ensure seamless service delivery, and support end-to-end air freight operations.

Why Join Our Client?

• Be part of a global leader in airfreight shipping.
• Work with Fortune 500 companies and high-priority clients.
• Competitive salary and benefits package.

Job Overview:

• Respond to customer inquiries promptly and professionally.
• Process customer orders and manage efficient shipment routings.
• Coordinate air freight shipments and transportation logistics.
• Book services with co-loaders for import/export operations.
• Monitor customer satisfaction and implement improvements.
• Manage expectations for key accounts and VIP customers.
• Build and maintain strong customer relationships.
• Collaborate with internal teams on corrective and preventative actions.
• Prepare billing documents with accuracy and efficiency.