Assistant Airfreight Manager

PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

Our client is a globally established logistics provider with a strong international footprint, supported by an extensive network of self-owned offices and global agents. With a solid presence across Asia and growing reach in North America and beyond, they deliver comprehensive end-to-end logistics solutions to a diverse range of industries worldwide.

Why Join Our Client?

• Be part of a globally connected logistics organization with strong regional dominance.
• Exposure to international air freight operations and global logistics networks.
• Opportunity to lead and shape operational performance within a growing team.
• Dynamic environment with regional collaboration and career growth opportunities.

Job Overview

As an Assistant Air Freight Manager, you will oversee end-to-end air freight operations, ensuring smooth execution of shipments, compliance with regulatory standards, and high service quality. You will play a key role in managing operations, supporting commercial decisions, and leading a team to achieve operational excellence and customer satisfaction.

Key Responsibilities

• Manage end-to-end air freight shipment operations.
• Coordinate with airlines, customs agents, and ground handlers for smooth execution.
• Monitor cargo movement and resolve delays or operational disruptions.
• Ensure proper handling of cargo, including dangerous goods and perishables.
• Ensure compliance with Malaysian customs regulations and international standards (e.g., IATA).
• Oversee preparation and accuracy of shipping documentation (AWB, invoices, packing lists).
• Maintain strong relationships with airlines and logistics partners.
• Negotiate freight rates and service agreements with vendors.
• Handle customer enquiries, complaints, and service-level agreements (SLAs).
• Plan shipment routing based on cost, urgency, and cargo requirements.
• Monitor budgets, freight costs, and profitability performance.
• Analyze operational KPIs such as on-time delivery and cost efficiency.
• Lead and supervise operations staff, coordinators, and warehouse teams.
• Train and ensure team adherence to SOPs, company policies, and compliance standards.
• Prepare reports and performance analysis as required by management.

What We're Looking For

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field.
• Chinese-speaking is an advantage to work closely with regional counterparts from Taiwan, Hong Kong and China.
• Strong knowledge of air freight operations and customs procedures.
• Familiarity with logistics systems (e.g., CargoWise, SAP).
• Strong negotiation and vendor management skills.
• Good problem-solving ability and decision-making under pressure.
• Proven leadership and team management capabilities.
• Detail-oriented, proactive, and able to work in a fast-paced environment.

Our team will contact you directly if you are shortlisted. Thank you.