IT Support Specialist

Job Title: IT Support Specialist
Location: Phoenix, AZ
Reports To: Manager of Applications & Data Security
Status: Full-Time, Bi-Weekly Pay

Job Summary:

The IT Support Specialist provides technical support to all employees, including handling helpdesk tickets, responding to hotline calls, and assisting walk-in users with urgent issues. This role also collaborates with IT team members on internal projects and continuous improvement efforts.

Key Responsibilities:

• Provide outstanding customer service and technical support to end users.

• Troubleshoot and resolve PC and end-user hardware/software issues.

• Support onboarding and offboarding processes for all employees.

• Manage and track IT equipment and software inventory, including decommissioning outdated hardware.

• Document internal processes (e.g., onboarding/offboarding).

• Create and update knowledge base articles for common support issues.

• Collaborate with systems engineers, IT managers, and administrators on IT initiatives.

• Participate in an on-call rotation for critical user support needs.

Required Qualifications:

• 1+ years of experience supporting Windows-based PC environments.

• 1+ years providing direct end-user support.

• Strong attention to detail and a passion for technology.

• Demonstrated commitment to delivering a great end-user experience.

Preferred Skills:

• Experience with Active Directory and user account management.

• Familiarity with Windows Server operating systems.

• Support experience for mobile devices (especially iOS).

• Proficiency with Microsoft 365 apps (Teams, SharePoint, OneDrive).

• Exposure to Intune and Autopilot for device deployment.

• Experience supporting Teams Voice.

• Familiarity with virtualization technologies (e.g., VMware Workstation, VirtualBox).

• Experience with FreshService or other ITSM platforms.

Physical & Work Environment Requirements:

• Ability to lift and transport IT equipment (e.g., PCs, peripherals).

• Ability to remain seated and work on a computer for extended periods.

• Capable of handling multiple tasks and projects simultaneously in a fast-paced environment.