IT Network Specialist

The IT Network Specialist is responsible for the application engineering, programming, troubleshooting, startup, commissioning, and long-term support of complex Fire, Security, and Building Automation Systems. This position serves as the primary technical point of contact for customers on assigned projects and plays a critical role in delivering reliable, scalable, and fully integrated systems.

Work is performed with minimal supervision and in accordance with established quality, safety, and performance standards. Assignments typically involve larger, more complex projects that require advanced technical judgment, strong customer communication, and the ability to balance scope, schedule, and budget.

Key Responsibilities

• Lead application engineering, programming, startup, checkout, and troubleshooting for complex installed systems
• Serve as the technical escalation point and trusted advisor for customers on assigned projects
• Support and integrate Fire Alarm, Electronic Security Systems (ESS), and Building Automation Systems
• Configure, support, and maintain LAN, WAN, and internet-based network environments related to installed systems
• Install, maintain, and support IT system hardware and software associated with project delivery
• Monitor system availability and performance, performing maintenance as needed to ensure uptime
• Deliver custom system integrations, system audits, upgrade planning, database management, and technical consultations
• Support SQL-based databases, scripting tasks, and system data manipulation tied to ESS platforms
• Ensure projects are executed within budgeted cost and scheduled timelines
• Maintain accurate documentation, configuration records, and commissioning deliverables
• Perform additional duties as required to support project and customer success

Technical Skills & Capabilities

• Advanced programming and troubleshooting skills across Access Control Systems (ACS), Video Management Systems (VMS), and Intrusion Detection Systems (IDS)
• Strong understanding of engineering principles related to building automation, fire alarm, and electronic security systems
• Advanced mechanical and electrical aptitude; comfortable working with hand and power tools in active jobsite environments
• Strong networking and IT skills, particularly in security and building automation environments
• Experience supporting SQL queries, scripting, PowerShell, and automation tasks
• Exposure to software development, application creation, or advanced scripting is a strong plus
• Highly proficient with MS Outlook, Word, Excel, AutoCAD, and related viewing or configuration tools

Platforms & Systems Experience
Experience with one or more of the following platforms is strongly preferred:

• Genetec
• LenelS2
• Software House
• AMAG
• Milestone
• Avigilon
• Valcom
• Axis
• Verkada
• Brivo

Customer & Communication Expectations

• Acts with a strong customer-first mindset and takes ownership of system performance and satisfaction
• Maintains composure and technical clarity when working under pressure or during system outages
• Communicates effectively with customers, internal teams, and stakeholders without needing direction
• Proactively identifies issues, proposes solutions, and drives resolution

Education & Experience

• College degree, trade school, or equivalent hands-on experience
• 5–7+ years of experience in computer and network systems installation and maintenance
• Prior experience supporting low-voltage systems, security systems, fire alarm, or building automation projects

Benefits:

• Competitive pay in the $70-$100k range, based on experience (Tech I,II, or III) and certifications.
• Comprehensive benefits package including Medical, Dental, Vision, and Disability Plans; Life Insurance; Flexible Spending Accounts; Employee Assistance Program (EAP); and Wellness Programs.
• Savings and Retirement options including a 401(k) / Retirement Plan with Matching Program and Credit Union Affiliation.