Security Alarm Service Supervisor

For over four decades, this team has built a reputation as a trusted partner for building technology solutions, delivering innovative systems in automation, security, life safety, and energy efficiency. Backed by a global industry leader in building technologies, we bring advanced technical capabilities and long-term career growth for those who want to make an impact in the built environment.

About the Role

The Service Supervisor provides both technical and developmental leadership to field service technicians while supporting daily operations, project performance, and customer satisfaction. This role requires a strong background in security and life safety systems, hands-on troubleshooting and commissioning experience, and proven success managing service operations and field personnel.

Key Responsibilities

• Supervise and mentor service technicians, ensuring training, quality, and productivity standards are met.
• Oversee scheduling, dispatch, and resource allocation for service operations and T&M workflows.
• Support estimation, material procurement, and project coordination to meet profitability and cash flow goals.
• Review, book, and ensure accurate documentation for all service calls, including forms, invoicing, and change orders.
• Provide technical guidance on troubleshooting, programming, and commissioning across building systems.
• Maintain customer relationships, address service issues, and ensure satisfaction across assigned accounts.
• Support startup, commissioning, and service turnover to ensure continuity and efficiency.
• Develop and track performance goals for direct reports, conducting regular reviews and training sessions.
• Collaborate cross-functionally with sales, engineering, and operations teams to improve project delivery and service standards.

Required Qualifications

• High school diploma or equivalent required; technical certifications preferred.
• 5+ years of experience with security and life safety systems.
• 2+ years in a leadership or supervisory role overseeing technicians or field teams.
• Experience managing service operations, dispatch, and scheduling workflows.
• Proficiency with Microsoft Office and service management software.
• Strong communication and customer service skills with direct client-facing experience.
• Valid drivers license with acceptable record and ability to travel locally.
• Active certifications required in the following:
• Milestone: MTC Level 1, Level 2, MSD
• Lenel: OnGuard Certified (Associate or Professional, version 7 or higher)
• Genetec: Synergis
• Software House: CCURE 9000 Levels 1 & 2
• Avigilon: Unity or Alta (ACC or ACM platforms)

Preferred Qualifications

• Bachelors degree in Engineering, Business, or related technical field.
• Experience managing budgets, analyzing P&L, and forecasting department performance.
• Strong knowledge of integrated systems (Access Control, CCTV, Life Safety).
• Industry certifications such as PMP, OSHA 30, LEED, or equivalent.
• Texas Private Security License and/or Fire Alarm License (FAL).

Benefits & Compensation

• Starting salary: $72,000 - $77,000, depending on experience and credentials
• Comprehensive Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• 401(k) with company match
• Life, AD&D, and Long-Term Disability insurance
• Paid Vacation, Sick Leave, and Holidays
• Employee Assistance and Pet Insurance Programs

Why Work With Us

Join a team that combines global reach with local expertise. Youll work alongside experienced professionals on innovative building technology projects, with access to ongoing training, career development, and a supportive culture built on integrity, teamwork, and technical excellence.