Business Analyst

Job Description for Business Analyst

The Government Technology Agency (GovTech) is the lead agency driving Singapores Smart

Nation initiatives and public sector digital transformation. As the Centre of Excellence for

Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore

Governments capabilities in Data Science & Artificial Intelligence, Application Development,

Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to

master their craft through continuous and robust learning and development opportunities all year

round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful

solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in"

view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapores vision to build a Smart Nation and embark on your meaningful journey

to build tech for public good. Join us to advance our mission and shape your future with us

today!

Learn more about GovTech at tech.gov.sg.

Government Digital Product (GDP) aims to orchestrate the digital transformation of government.

Our team aims to design and develop software applications that help government agencies to

better serve the needs of the people of Singapore with the right technologies and better user

experience.

We are looking for passionate product managers that are enthusiastic in driving strategic

product initiatives, building high performing cross-functional teams and ensuring that our digital

solutions meet the needs of both agencies and citizens.

What you will be working on:

Product Strategy & Vision

Leads the creation of product vision, speed-to-market strategy, roadmap and

impactful objectives that align with the overall business strategy

Leads in the evaluation of new opportunities and put forth proposals for new

capabilities

Owns the product backlog and prioritisation process based on business value

and customer impact

Define success metrics and constantly measure the impact of the product(s)

Stakeholder Management

Communicate product roadmap and strategies on a regular basis to

stakeholders and leadership, with the ability to influence decision making and

drive collaboration

Develop short term plans aligned with long term goals, working with multiple

stakeholders and iteratively build product capabilities

Convey complex ideas concisely and actively solicit and anticipate issues from

stakeholders

Keep user and product outcomes at the forefront while balancing stakeholder

needs

Product & Team Leadership

Lead and build high performing cross-functional team(s) that includes UX

designers, software engineers, business analysts and/or delivery managers to

deliver digital products that achieves business outcomes

Work closely with UX designers to plan research objectives, organise activities

such as product conceptualisation workshops and Usability Tests

Analyse requirements to drive the design or review of test cases, and business

processes

Collaborate with Quality Engineer and business users to plan and monitor User

acceptance test and user performance test

Continuously seeks ways to improve products in the most cost-effective

approach

Data-Driven Decision Making

Utilise data and analytics to inform product decisions, measure performance

and identify opportunities for improvement.

Define and monitor key metrics and user feedback to achieve quarterly product

goals

Work effectively with cross-functional development teams and business

stakeholders to deliver a fully functional product that achieves business

outcomes.

Innovation & Best Practices

Identify and implement industry best practices and emerging technologies to

improve product effectiveness and efficiency

Foster a culture of speed, simplicity and agility, encouraging creative

problem-solving within the team

What we are looking for:

More than 3 years of product management experience, ideally in a start-up or similarly

fast paced environment

Excellent written and verbal communication skill, with the ability to convey complex

concepts clearly to diverse audience

Strong analytical, troubleshooting and problem solving abilities

Exceptional stakeholder management skills, with experience influencing decisions and

drive aligns across teams

Proven track record of delivering an impactful product or feature

Ability to work collaboratively with cross functional teams to translate requirements to

technical implementation.

Demostrate ability to achieve stretch goals independently in an innovative fast paced

environment

Strong desire and motivation to continuously learn new skills and technologies.

Experience in Agile methodology and UX development environment

Knowledge of data analytics is a bonus

Experience facilitating focus groups, workshops and sprint reviews

Experience with agile tools like Figma, Miro and JIRA

Certification as a Scrum Master or Product Owner is a bonus

Our employee benefits are based on a total rewards approach, offering a holistic and

market-competitive suite of perks. These include leave benefits to meet your work-life needs and

employee wellness programmes.

We champion flexible work arrangements (subject to your job role) and trust that you will

manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech