Training and Development Co-ordinator

Position: Training and Development Co-ordinator

Company Overview:

Princess Hotels & Resorts Jamaica is a leading hospitality company that operates luxurious resorts and hotels in Jamaica. Our mission is to provide our guests with exceptional service and unforgettable experiences, while also fostering a positive and supportive work environment for our employees. We are currently seeking a highly motivated and organized Training Co-ordinator to join our team.

Position Overview:

As the Training Co-ordinator, you will be responsible for developing and implementing training programs for our employees, ensuring that they have the necessary skills and knowledge to provide excellent service to our guests. You will work closely with department managers to identify training needs and develop customized training plans to meet those needs. This is a full-time, permanent position based at our headquarters in Jamaica.

Key Responsibilities:

- Collaborate with department managers to identify training needs and develop training plans to address those needs

- Design and deliver training programs for new and existing employees, including orientation, customer service, and job-specific training

- Monitor and evaluate the effectiveness of training programs, making adjustments as needed to ensure maximum impact

- Develop training materials and resources, including presentations, handouts, and online modules

- Coordinate with external training providers, when necessary, to deliver specialized training programs

- Maintain accurate records of employee training and certifications

- Stay up-to-date with industry trends and best practices in training and development

- Assist with the development and implementation of company-wide policies and procedures

- Collaborate with HR and department managers to ensure compliance with training requirements and certifications

- Participate in the recruitment and onboarding process for new employees, as needed

- Act as a mentor and coach to employees, providing support and guidance for their professional development

- Other duties as assigned by the HR Manager.

Qualifications:

- Bachelor's degree in Human Resources, Training and Development, or a related field

- Minimum of 3 years of experience in training and development, preferably in the hospitality industry

- Strong knowledge of training techniques and adult learning principles

- Excellent communication and presentation skills

- Proven ability to develop and deliver effective training programs

- Proficient in Microsoft Office and learning management systems

- Highly organized with strong attention to detail

- Ability to work independently and as part of a team

- Strong interpersonal skills and the ability to build relationships with employees at all levels

- Passion for continuous learning and development.

Benefits:

- Competitive salary

- Health and Life insurance

- Professional development opportunities

- Positive and supportive work environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are passionate about training and development and have a strong background in the hospitality industry, we encourage you to apply for this exciting opportunity with Princess Hotels & Resorts Jamaica. Please submit your resume and cover letter for consideration. We look forward to hearing from you!