Operations Manager - Property

Are you a hands-on property professional with a passion for operations, maintenance, and tenant service excellence? We are looking for a proactive and detail-oriented Operations Manager to oversee the day-to-day operations of a portfolio of properties, ensuring buildings are maintained to the highest standard while delivering exceptional tenant experiences. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in keeping properties safe, compliant, and running efficiently.

Key Responsibilities: 

• Conduct regular property inspections to ensure maintenance standards are upheld across all building infrastructure and common areas.
• Oversee preventative maintenance and servicing of critical equipment including generators, HVAC systems, fire systems, roller shutters, gutters, and electrical infrastructure.
• Monitor generator performance, diesel usage, and utility management for accurate operational reporting and tenant billing.
• Coordinate tenant move-ins, move-outs, and renovation projects alongside the Property and Fit-Out teams.
• Manage attic stock and assist with minor maintenance tasks when required.
• Oversee recycling and sustainability initiatives across the property portfolio.
• Serve as the primary point of contact for tenant queries, maintenance requests, and operational support.
• Build and maintain strong working relationships with tenants, contractors, and service providers.
• Coordinate and oversee soft services including security, cleaning, landscaping, pest control, and access control.
• Conduct regular contractor and security spot checks to ensure service delivery standards are maintained.
• Report directly to the Senior Facilities Manager on operational performance, maintenance issues, and ongoing projects.
• Maintain accurate records of maintenance activities, repairs, incidents, and building-related documentation.
• Manage administrative processes including job cards, delivery notes, contractor documentation, and system updates.
• Ensure all properties remain fully compliant with Occupational Health & Safety standards and building regulations.
• Assist in managing emergency situations and remain available for urgent operational matters when required.
• Support maintenance budgeting and cost control initiatives.

Personal Attributes: 

• Matric certificate essential.
• Relevant qualification in Property Management, Facilities Management, Business Administration, or related field advantageous.
• Minimum 3 years' experience in a property operations, facilities, or building management role.
• Strong understanding of OHS regulations, preventative maintenance, and property operations.
• Strong technical understanding of building systems and maintenance processes.
• Excellent organizational and multitasking abilities.
• Strong communication and relationship-building skills.
• Solutions-driven with excellent problem-solving capabilities.
• Highly professional, dependable, and detail-oriented.
• Ability to work independently and manage multiple priorities effectively.