Front of House Team Members

Role Overview

Our client is looking for a professional Front of House team member to provide exceptional guest service in a luxury safari lodge environment. This role is central to creating first impressions and ensuring guests enjoy a seamless and personalised stay.

Key Responsibilities

• Welcome guests and provide personalised check-in and check-out experiences.

• Assist with guest queries, reservations, and special requests.

• Maintain high standards of service, professionalism, and attention to detail.

• Coordinate with housekeeping, kitchen, and guiding teams to ensure smooth operations.

• Manage the reception area, including reservations systems, guest records, and communication.

• Uphold health, safety, and compliance standards within the lodge.

Requirements

• Minimum 24 years experience in luxury hospitality front of house or guest services.

• Excellent communication and interpersonal skills.

• Professional, friendly, and proactive approach to guest service.

• Ability to work flexible hours in a remote, luxury lodge environment.

• Passion for hospitality and delivering exceptional guest experiences.