General Manager – Premium Serviced Apartments

Cape Town City Centre
Reporting to International Head Office (UK)

Our client, an internationally recognised provider of premium serviced apartments, is seeking a commercially astute and experienced General Manager to lead a 41-key serviced apartment property with dedicated Food & Beverage outlets, including an on-site Restaurant, located in Cape Towns city centre.

This is a senior leadership opportunity for a results-driven hospitality executive who understands boutique asset performance, international reporting structures, and full commercial accountability.

The Opportunity

As General Manager, you will assume full P&L responsibility for the 41-key property and its Food & Beverage outlets, including the Restaurant. Reporting directly to the London-based Head Office, you will operate with a high degree of autonomy while ensuring strategic alignment, financial performance, and operational excellence.

Key focus areas include:

• Driving revenue growth across accommodation and Food & Beverage
• Developing and executing a structured sales and marketing strategy (corporate, long-stay, OTA and direct channels)
• Leading budgeting, forecasting, and financial control processes
• Maximising GOP through disciplined cost management
• Overseeing operational excellence across all departments
• Ensuring compliance with South African labour legislation and statutory regulations
• Leading and developing a high-performance management team
• Delivering accurate and structured reporting to international stakeholders

Food & Beverage & Systems Oversight

The successful candidate must demonstrate strong operational and systems expertise within a restaurant environment, specifically:

• Significant POS system experience within a restaurant environment, ensuring accurate reporting, stock control, and financial oversight
• Proven experience using booking platforms, specifically Dineplan
• Strong understanding of restaurant cost controls, supplier management, stock management, and margin optimisation
• Oversight of guest experience standards within the F&B outlets

People & Workforce Leadership

• Strong relationship-building ability across all levels of staff
• Excellent soft skills with a visible and approachable leadership style
• Proactive workforce planning capability, identifying potential staffing gaps or operational risks before they impact service delivery
• Experience managing performance, disciplinary, and grievance processes in line with South African labour legislation
• Ability to build a stable, accountable, and performance-driven culture

The Ideal Candidate

• 8+ years senior hospitality leadership experience
• Proven full P&L accountability within a hotel or serviced apartment environment
• Strong oversight of Food & Beverage outlets, including cost control and profitability
• Demonstrated success in driving ADR, occupancy, and overall revenue performance
• Significant POS system experience and familiarity with Dineplan
• Solid understanding of South African labour law (BCEA, LRA, EEA, OHS Act)
• Experience reporting to international or remote ownership structures
• Financially astute with strong budgeting and forecasting expertise
• Entrepreneurial mindset with an asset-owner approach

Why This Role?

• Lead a premium international asset in a prime Cape Town location
• Strategic autonomy within a 41-key boutique property
• Direct engagement with international ownership
• Opportunity to shape commercial growth and long-term asset performance

If you are a commercially focused hospitality leader ready to take full ownership of a high-potential asset, we invite you to apply.